Different numbers for different taxes or problems
[UPDATE as at9 July 2012:
In June 2012 the ICAEW Tax Faculty produced a useful guide on how to contact HMRC. The guide is designed to help agents quickly find the part of HMRC they need. It includes lists of useful HMRC telephone numbers, postal addresses, electronic forms and website links. It also provides information and tips on the best way to contact HMRC. Our new guide is called ICAEW TAXtools1. It is freely available (and not just restricted to Tax Faculty members). You can save it as a pdf or print it to keep on your desk.]
The proliferation of helpline services from HMRC can make it difficult to know where to turn with a problem. We have asked the Working Together team to list for us the telephone contact details our members might need most often.
VAT and EU VAT - Online VAT Online Services
0845 010 8500
VAT Online Services
Advice on Enrolment, activation and submission enquiries
VAT (including EU VAT) VAT Advice Line
0845 010 9000
VAT Advice Line
General VAT queries, European Community Sales Lists, European Union (EU) VAT, Reverse Charge Sales List (RCSL) enquiries
Paying HMRC Payment Enquiry Helpline
0845 366 7816
Payment Enquiry Helpline
Payment enquiries for Individuals, Employers and Businesses
Agent priority and dedicated helpline
Agent priority and dedicated lines
For personal self assessment tax affairs, partnership issues and PAYE for individuals. The Taxes Contact Centre you need to call will depend on your client's tax office.
Pay As You Earn (PAYE) - Employers Employer Helpline
08457 143 143
Employers Helpline
Advice for employers on:
- PAYE and National Insurance contributions
- Statutory Sick Pay, Maternity and Paternity Pay
- Stakeholder pensions, student loan repayments and the Construction Industry Scheme
Self Assessment Helpline (SA) Self Assessment Helpline
0845 900 0444
Self Assessment Helpline
General helpline – not specific to agents. For advice completing Self Assessment tax returns and general advice about Self Assessment