Working Together Bulletin 42

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Working Together Bulletin 42

by Tax Faculty Team on 04.04.2011 21:18 4 comments 1724 views
Topics: General

HMRC publish the top five service issues resolved

Working Together Bulletin 42 includes articles on:

· The top five resolved and the top five open service issues

· Managing the issues register – a report from Helen Hill

· Philippa Stedman’s experience from her secondment with
HMRC

· SA and PAYE customer post - a new process

HMRC service Issues

HMRC have listened to our representations and now publish the top 5 resolved and the top 5 open issues. We asked for all registered issues to be published but we welcome this as an initial step.

The top five resolved service issues were:

· SA361 payslip

· VAT phone contact

· New Partnership registration form

· Withdrawal of agent copy forms

· CIS(employer)refund delays

The top five open service issues were:

· Delays in dealing with correspondence

· Time taken for post to reach customers

· Call backs

· Debt management

· Coding of underpayments

Let us know if you have comments on any of the above issues and if you find the information published of use. Contact philippa.stedman@icaew.com

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The Bulletin also includes useful links to recent changes and developments for the attention of agents including:

· Budget 2011

· Business by telephone – what will be accepted

· HMRC launch of a Twitter account

· New Penalties for offshore compliance (Income Tax, Capital
Gains Tax)

· Powers to tackle excise fraud

· Managing deliberate defaulters programme

· Online VAT returns

· Enquiry work – changes in post processes

· Agent account managers - update on the work

· Toolkits – new releases

· Contact to your professional body

The Working Together Bulletin 42 is the regular update from HMRC’s National Working Together team to keep agents informed of their work with professional bodies, to resolve service issues and to provide a link to key updates from HMRC.

Comments

# | by Brenda Vowels on 06 April 2011, 10:07

Business by telephone -- I've just phoned the agent priority line only to be played a message about checking queries online, then music then the operator asked for my NIC no and seemed surprised when I pointed out this is an agents line. What is going on? Are we being pushed out still further?

# | by Brenda Vowels on 06 April 2011, 10:10

Call backs - I've been waiting since 1 March for two call backs to confirm two clients may be taken out of the SA system. I've pointed out this should be done before 6 April and the operator said 'it can be cancelled later'. Do they like making work?

# | by Barry Hampson on 06 April 2011, 13:12

HMRC's on line services have just been down for 2 days whilst an 'upgrade' for the new tax year is implemented. Reasonable I suppose, although a commercial entity is likely to have their down time on a Saturday & Sunday so as not to affect routine business.

Yet the first PAYE P35 EOY Return I try to submit gets stuck in a 'polling loop' and we are now asked not to make further submissions until it's fixed. The problem, apparently, only affects third party software which, I guess, most professional advisers use. Does no one test this stuff before it gets installed?

# | by Mark Bale on 13 April 2011, 15:56

Increasingly, HMRC are removing underpayments from future years' PAYE codes, and demanding the tax from taxpayers. The justification for this is, they say, that the PAYE source isn't large enough to absorb the additional deductions (according to the Revenue's new criteria, at any rate). I find this un-coding of underpayments irritating to the client, and it wastes a lot of time. It is also defeats the theoretical justification for removing the coding adjustments in the first place, namely that the sums coded are so large that it'll cause the taxpayer cash-flow problem through too great a PAYE deduction - demanding the money directly instead causes much greater difficulty! How do we stop HMRC doing this?

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Working Together Bulletin 42