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Making a complaint to HMRC

by Tax Faculty Team on 11.09.2013 08:08

ICAEW Tax Faculty publishes practical guide TAXtools 4 

The Tax Faculty has published TAXtools 4 – Making complaints to HMRC. This gives guidance for tax agents and advisers on what to do if you find yourself needing to make a complaint to or about HMRC. It includes advice and useful links on:  

  • What is a complaint?
  • How to avoid the need to make a complaint
  • What to do if you want to complain
  • Seeking redress 

We hope you find TAXtools 4 helpful. If you have any feedback or would like to see anything else included, please let us know by posting a comment below or emailing philippa.stedman@icaew.com  

All our TAXtools publications and other help for tax advisers can be found on our Working with HMRC page.

If you would like to receive expert advice on HMRC's appeals and complaints procedures you may wish to register for our webinar, "HMRC appeals and complaints", to be broadcast on the 10 October 2013. The webinar is free for Tax Faculty members, non faculty members will be charged £25 + VAT to attend.